Services / Managed Operations

Managed Ops & DevOps (NOC & NOC Ops)

  • 24 x 7 Managed Ops – L1 to L4 Support
  • L1 - Monitoring / Alerting
  • L2 / L2 / L4 – Investigation to Fixing
  • 4 / 5 9’s Uptime Mgmt.
  • RCA Process with 360* Feedback Mechanism
  • Best of Breed Team Combo – On / Off Site Teams
  • Proactive Monitoring / Maintenance
  • System Admin (Networking / Systems)
  • DevOps / SysOps / DBA
  • Code Repo Mgmt. (Clarify /
  • IT Infra Support – Sun / HP / Dell / Huawei
  • NOC Infra Setup Mgmt.
  • NOC Ops – Setup & Run
  • SLA / KPI / MTBF Mgmt.
  • Reporting & Trending
  • Escalation Mgmt.
  • Capacity Planning
  • Walk the Talk – System Stability Mgmt.
  • MoP Prep / Live Deployment / Soak Period Mgmt.
  • Measurable Reports – Response / Resolution Times
  • Flexi Commercial Models – Managed Ops / Professional Services Mode, BT or BOT Model
  • KPI - Service desk employee load, Ticket Volume Trending, Capacity Planning to meet SLA Obligations
Olatech Solutions